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SalesPolicyasactivemembersoftheIndustrialSupplyManufacturersAssociationISMAwesupportthevalue-addedservicesofourpartnersinindustrialdistribution.Ourproductsareexclusivelysoldthroughselectedauthorizedindustrialdistributorswhomeetourhighstandardsofbusinessethicsandcustomerservicecapabilities.PaymentTermsandPricesnet30days.Accountsinarrearsaresubjecttobothshipmentholdandproductionhold.Pricesforspecialtoolsaresubjecttorequotingafter30dayscatalogpricesaresubjecttochangewithoutnotice.C.O.D.shipmentsaresentbyU.P.S.andC.O.D.PaymentsarecashcertifiedcheckmoneyorderorMCVISA.Cancellationscancellationofordersforstandardcatalogproductcanbemadeatnochargeprovidingthetoolshavenotbeenshippedandwehavenotincurredlaborexpensestofinishaspecificsizeoralteredstandardmarkingsorpackaging.Acancellationfeewillbechargedinproportiontotheamountofthecostaccumulatedontheorderpriortocancellation.ShippingTermsfreightisF.O.B.shippingpoint.GroundandairshipmentsshipUnitedParcelServiceunlessotherwisespecified.CustomerAlterationsMoonCutterCo.Inc.cannotberesponsiblefortheperformanceoforcompliancewithspecificationsnorcanweacceptforreturnanytoolthathasbeenalteredinanywaybyourcustomers.Thisincludessurfacetreatmentscoatingsflatstangsmarkingsoranygeometricalterations.Anytoolsalteredarenon-returnableandvoidsallwarranties.Tel1-800-243-2035203-288-9249Fax203-281-4197www.mooncutter.com3TermsandConditionsOverorUndershipmentsunlessyourorderspecifiesnoovershipmentsMoonCutterCo.Inc.policyfollowsstandardindustrypracticeonalteredstandardandspecialorderswhichistostart10overthequantityordered.Wewillshipandbillthequantitycompletedwhichcouldbeasmuchas10overor10underthequantityordered.Onquantitiesfromonepiecetoninepiecesourstandardshippingtoleranceisplusorminusonepiece.Ordersforspecialtoolingthatspecifynooverandnoundershipmentsexactquantitiesaresubjecttoapremiumcharge.ProductWarrantyweguaranteeourproductswillconformtothedimensionslistedoncustomerblueprintsordersandquotationrequests.DimensionsspecificationsandtolerancesnotlistedwillbefurnishedtothecurrentUnitedStatesCuttingToolInstitutemanufacturingstandards.Ourwarrantyislimitedtorepairreplacementorfullcreditforthetoolsfoundnottobewithinspecificationsatouroption.ReturnedGoodsallreturnedgoodsmusthaveareturnedgoodsauthorizationnumberRGA.ContactourcustomerservicedepartmenttoobtainareturnedgoodsauthorizationnumberRGApriortoreturninganymaterial.Toensurepropercreditallreturnedproductsmustbeincleanresalableconditionandintheoriginalpackaging.WecannotacceptanyproductthathasbeendiscontinuedorinquantitiesthatareunusuallylargeascomparedtoMoonsaveragesalesforanyparticularitem.Notespecialtoolsarenotreturnable.